FAQs


Ordering

1. What payment methods do you accept?

    • Visa, Mastercard, American Express, Discover Card, PayPal and Shopify Pay
2. How do I apply a coupon code?
    • Enter your coupon code inside your shopping cart! The coupon code section lies between your listed items and checkout!
    • You can also enter your coupon code during checkout when entering your payment information!  (Please note you must hit apply coupon before adding payment)
3. What is the ordering process?
    • Placing an order with us is easy!
          1. Select your favorite items and add them to your cart
          2. Enter your payment, billing and ship to address
          3. Select shipping method
          4. Confirm purchase
      4. Why isn’t my order going through?
        • Here are some possible reasons:
          • You need to add item to cart before you can complete your purchase.
          • Credit/Debit card was declined by your bank
          • Required information during ordering process was incomplete (personal, shipping and payment information)
          • Web browser timed out due to inactivity. (Should this be the issue, please refresh browser and start over)
      5. What should I do if I made a mistake on my order?
        • Contact us immediately by phone or email and a team member will gladly assist you.
      Phone: (949) 416-0738

      6. How do I change my order?

        • Call or email us regarding changes you would like to make to your order.

      7. Can I use separate billing and shipping addresses?

        • Yes! Just enter your shipping address first then select “Use a different billing address”  then enter your billing address.
      8. Will my credit card information be kept on file?

      Shipping

      1. How much is shipping?

        • Shipping prices vary depending on your location, weight of your order and the shipping method you select at checkout. The shipping costs for your order will display during the checkout process.

      2. How long does it take for an order to ship?

        • Normal processing time is 1-3 days (times may vary during the holiday season)

      3. Where do your products ship from?

        • Our company is based in the United States. Our products are processed and shipped from our facility in California.
      4. Do you ship internationally?
        • At this time we only ship within the United States.

      5. I have not received my order, what do I do?

        • Track your package to see if it was delivered. If the tracking information shows delivered but you have not received it, please contact USPS to inquire.

      6. Where do I get tracking info for my order?

        • An email with tracking details will be sent to you the moment your product is shipped out!

      7. What shipping services do you use?

        • USPS
        • UPS

      Address 

      1. What is your mailing address?

      T Shirt Play
      28081 Marguerite Parkway, #2581 
      Mission Viejo, CA. 92690

      Returns 

      1. What is your return policy?